Refund Policy

Last updated: April 4, 2026

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all ProdVue subscription plans and add-on purchases. If you are unsatisfied with the Service for any reason, you may request a full refund within 30 days of your purchase. No questions asked.

2. How to Request a Refund

To request a refund, you can:

  • Email us at reiswich.alexander@gmail.com with your account email and the reason for your refund request.
  • Use the billing portal linked in your account settings.

Please include the email address associated with your ProdVue account so we can locate your purchase.

3. Refund Conditions

  • Refund requests must be made within 30 days of the purchase date.
  • Refunds are issued for the current billing period amount.
  • After a refund is processed, your subscription will be cancelled.
  • Previously downloaded images remain yours to use.
  • We reserve the right to deny refund requests that indicate abuse of this policy (e.g., repeated purchase-and-refund cycles).

4. Processing Time

Approved refunds are processed by Polar (polar.sh), our merchant of record, and typically appear on your statement within 5–10 business days depending on your bank. You will receive a confirmation email from Polar once the refund has been issued.

5. EU/UK Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory 14-day right of withdrawal for digital content purchases under the Consumer Rights Directive.

However, by subscribing and beginning to use the Service (e.g., generating images), you consent to the immediate provision of digital content and acknowledge that you waive your 14-day right of withdrawal once the service has been used.

Our 30-day money-back guarantee provides broader protection than the statutory 14-day withdrawal right and applies regardless.

6. Polar as Merchant of Record

All payments and refunds are processed by Polar (polar.sh), our merchant of record. Polar handles payment processing, invoicing, tax compliance, and refund disbursement. Your purchase is also governed by Polar's Buyer Terms.

7. Contact

If you have any questions about this Refund Policy, please contact us at reiswich.alexander@gmail.com or by phone at +49 176 45760626.